Refund Policy

The short version

We generally do not offer refunds once a purchase is complete. The files are delivered instantly and cannot be taken back. Where something has genuinely gone wrong on our side, the exceptions below apply.

When we may refund

• The template is completely non-functional and we cannot fix it within a reasonable time.
• You were charged twice for the same purchase by mistake.
• A technical problem stops you reaching your files and we cannot resolve it.

When we do not

• You changed your mind after buying.
• The template did not meet an expectation it never claimed to meet.
• A third-party tool, plugin or integration is not compatible with it.
• The product works as shown in its preview and description.

Every template has a live preview, and its platform — Framer, Webflow or Figma — is stated before you buy. Please use both before purchasing.

Subscriptions

Cancel whenever you like. Access continues to the end of the period you have already paid for and then stops, and you are not billed again. Part-used periods are not refunded.

How to ask

Email support@geniusflow.net within 7 days of your purchase, with your order details and an explanation of the problem. We reply within 3–5 business days.

Approved refunds go back to the original payment method. Your bank usually takes a further few days to show it.

We reserve the right to decline a request that does not meet the criteria set out above.

What happens to your access

When a refund is processed, access to the refunded bundle is withdrawn automatically. If you own the same templates through another purchase that is still active, that access is left alone.

Questions before you buy

Ask — support@geniusflow.net is open before a purchase as well as after. See also our Privacy Policy.